Refund policy

1. Return Period

Unopened items in their original, sealed packaging can be returned within 7 days of delivery with a valid receipt or invoice.

2. Opened Products

For food items (coffee, ghee, sauces): no returns if opened, unless the product is defective, spoiled, expired upon delivery, or packaging is damaged.

3. Return Shipping Cost

If you request a return for unopened, non-defective products, the delivery fee of AED 25 will be deducted from your refund.

4. Defective, Damaged, or Expired Goods

If a product arrives damaged, defective, or expired, please notify us within 48 hours. We will offer a free replacement or full refund. Supporting photos may be required.

5. Refund Method

Refunds are processed to your original payment method within 7–14 business days, or as store credit upon request.

6. Legal Compliance

Our policy complies with Federal Law No. 15 of 2020 on Consumer Protection in the UAE. Consumers are entitled to safe products, clear information, and compensation in case of defective goods.

7. Contact Us

To request a return or refund, please email info@nexus-tech.shop and include:

Our team will get back to you within 1–2 business days.